Effective Date: 2024-06-13
Welcome to LingoLooper! We're excited to be a part of your language learning journey. Our Privacy Policy is designed to be straightforward and transparent, explaining how we handle your information. At LingoLooper, we take your privacy seriously and are committed to protecting your personal data with the utmost care and respect. Here’s what you need to know:
LingoLooper is an innovative AI-powered language learning app that facilitates speaking practice in your target language with AI avatars in a virtual world, created by Lumi Labs AB, based in Gothenburg, Sweden. Our mission is to make learning languages engaging, fun and effective in order to help you speak your dream language with confidence.
To enhance your learning experience, we collect the following information:
Profile Information: Name and email address when you create a user account in the App.
Conversations with avatars: In the App, your interactions with our AI avatars are under your control. Please be aware that the content of your conversations is transcribed into text. This transcription is essential for facilitating the conversation and enhancing your learning experience. Rest assured, we do not store any audio recordings; only the text transcripts are retained to improve your language practice.
The usage of our product: To improve the App functionality and user experience, we collect information on what features you use and how you interact with the software.
Feedback form answers: When you submit a response to our feedback forms, we save your reply so that we can gather new insights that guide the continuous development of our product.
Device information: this includes the Internet protocol (IP) address used to connect your computer to the internet, as well as the used internet browser, internet browser language and the computer’s operating system.
Deferred deep-linking: for referral tracking in our "invite friends" feature in the App.
LingoLeague Data: Your recent learning progression (such as speaking time) and activity may be visible to other users in the LingoLeague.
Profile picture: If you choose to upload a profile picture in the App it may be visible to other users in the LingoLeague.
Your data helps us provide a top-notch service:
Marketing & Communication: For updates and promotions.
Product Development: To continuously improve LingoLooper.
Quality Assurance: For a smooth app experience.
Conversation Services: To enhance interaction with avatars and give personalized feedback.
Subscription Services: To ensure a safe and smooth subscription experience.
Legal compliance: To fulfill our legal obligations, including compliance with the General Data Protection Regulation (GDPR) for our users in the European Union. This includes ensuring the protection and proper handling of personal data in accordance with GDPR standards.
We value your privacy. Your conversations are confidential. We share data only with necessary third parties:
OneSignal: for push notifications and messages from your LingoLooper avatar friends, and email communications. You can opt out at any time.
Google Analytics: For website analytics.
Mixpanel: For app analytics.
Unity Cloud Diagnostics: For crash reporting.
OpenAI: For conversation services.
Azure Cognitive Service: For AI features.
RevenueCat: For subscription services.
Tallyforms: To collect user feedback.
AppsFlyer: For managing deep-linking and referral functions.
All information is stored on our servers in Europe. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We do our best to protect your personal information. However, transmission of personal information to and from our Sites and App is at your own risk. You should only access the services within a secure environment.
When you send us an e-mail, we use your e-mail address to get back to you. We will store your message and our reply for any future communication.
We use your e-mail to provide you with relevant information that complements our product offering. This can for example include a weekly summary or reminders. You can opt-out from this communication at any time in your profile settings.
When you accept to receive information about important updates on LingoLooper, we use your e-mail address to provide you with this information until you ask us to stop. You can opt-out at any time using a link at the bottom of each e-mail.
When you send us an e-mail, we use your e-mail address to get back to you. We will store your message and our reply for any future communication.
We use your e-mail to provide you with relevant information that complements our product offering. This can for example include a weekly summary or reminders. You can opt-out from this communication at any time in your profile settings.
When you accept to receive information about important updates on LingoLooper, we use your e-mail address to provide you with this information until you ask us to stop. You can opt-out at any time using a link at the bottom of each e-mail.
We may revise this policy to reflect changes in our services at any time. Significant changes will be communicated through the App or via email. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
For any questions or requests regarding your data, please reach out by email to contact@lingolooper.com, or by post:
Lumi Labs AB, c/o Danielle Karlsson, Hälleflundregatan 48, 42658 Västra Frölunda, SWE
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